Shipping Information

Last updated: October 2025

At UKMedPlug, we strive to deliver your order quickly, safely, and with full transparency. Below you’ll find information about our shipping options, rates, estimated delivery times, and customs procedures.

Shipping Rates

Regular Delivery: £10 — Estimated 2–3 business days (UK)
Overnight Delivery: £15 — Next business day (UK orders placed before 7:00 PM GMT)
International Delivery: £20 — 3-4 business days, depending on destination and customs clearance

Processing & Cut-Off Times

Orders are processed within 1–2 business days. During peak times or holidays, processing may take longer.

Overnight orders placed before 6:00 PM (Mon–Sat) will usually arrive the next business day.
Orders placed after the cut-off or on weekends/public holidays are processed the next business day.

Shipping Details

All orders are shipped via tracked courier services.
Overnight deliveries are next-day tracked within the UK.

Tracking & Support

After dispatch, you’ll receive an email with tracking information.
If you don’t receive a tracking number within 48 hours, please contact our support team.

📧 Email: sales@ukmedplug.com
📞 Phone/Whatsapp: +447465924283 (Mon–Fri, 9:00–19:00 GMT)

Returns & Lost Parcels

Review our Returns Policy for return eligibility.
If your parcel is marked “delivered” but not received, contact the courier first, then our team.
Undeliverable parcels may incur re-delivery or restocking fees.

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Shipping FAQs

How much is shipping?
Regular Delivery £10 • Overnight £15 • International £20

When will my order arrive?

Regular: 2–3 days
Overnight: next business day (order before 6 PM)
International: 3-5 days

Can I track my order?
Yes! You’ll receive a tracking link via email as soon as your parcel ships.

Do you ship internationally?
Yes, we ship to most countries.

Do I need a prescription?
No prescription requied

When are orders processed?
Mon–Sat (excluding holidays). Weekend (Sunday) orders are processed on Monday.